Supervision Centre

Useful contact information:

• Phone:844 171 171 NON-STOP Blue line
• Fax:(+420) 467 00 55 55
• E-mail: serviceline@infinity.cz

Supervision Centreis a service operated by Infinity for its customers. It is based on connection to the customer’s network and continuous monitoring conditions of his devices, load rating of chosen parameters (WAN lines, workload of processors etc.) and configuration of devices. Supervision Centre services are one of the essential parts of Service Level Management (SLM) which are the tools for control and evidence of Service Level Agreement parameters (SLA).

The essential benefits for a customer

Cost savingsfor IT operating and increased accessibility of the individual system components, and hence the whole system, are the essential benefits for a customer. Cost savings can be divided in direct and possible (indirect):

Direct cost savingsare wage and optimization savings regarding to the usage of both human and material sources. They can be achieved by:

• Configuration of components and specialized server systems by externs – savings depend on gaining and maintaining knowledge of people who seldom use it; decrease of number of less-qualified employees who want to be paid adequately for their work but their skills are used minimally.
• Shifting the costs of purchase of spare parts (mainly specialized ones) to service providers
• Monitoring and evaluation of load and error parameters from which possible optimization of components and routers is resulting from.

Possible savings are similar to insurance of maximum source availability. It is secured by immediate notifying the service of errors which is prevented by error development as well as off the working hours of customer´s administrators. It results in immediate solution with possibility of avoiding the impact on common users.

You can obtain more detailed information on Supervision Centre services and possibility of visit from Infinity sales agents.